About Cognizant
One of the top providers of professional services globally, Cognizant is revolutionizing its clients’ operational, technological, and business paradigms for the digital age. Our distinctive industry-based consulting approach assists clients in conceiving, developing, and managing more inventive and effective enterprises. With its headquarters in the United States, Cognizant is frequently ranked as one of the most admired businesses in the world. It is a part of the NASDAQ-100 and was named one of Forbes’ World’s Best Employers 2024.
Overview of the Job
To join our team we are looking for a Systems Engineer with 0–1 year of experience. The ideal applicant would be well-versed in the airline industry and have experience with AI-enabled chatbots and service desks. A dynamic person who can both favorably impact society and contribute to the development of our firm is needed for this hybrid post.
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Responsibilities
- Create and manage chatbots with AI capabilities to improve customer support.
- Assist the Service Desk’s operations with technical help to guarantee seamless and effective procedures.
- Work together with cross-functional teams to quickly identify and fix system problems.
- To guarantee optimum performance, implement and track system performance indicators.
- Contribute to the development and implementation of upgrades and new system features.
- To find areas for improvement and make the required adjustments, conduct routine system audits.
- Encourage the incorporation of chatbots powered by AI into the current airline infrastructure.
- Verify that all system operations adhere to industry norms and laws.
- End users should receive assistance and training on new system features.
- For future reference, record system configuration processes and procedures.
- Take part in team meetings and help plan and carry out projects.
- To improve system performance, stay current with emerging technologies and trends in the industry.
- Work together with stakeholders to collect requirements and provide business-driven solutions.
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Qualifications
- Have a thorough understanding of chatbots powered by AI and how they are used in customer service.
- have knowledge in offering technical assistance for the operations of the service desk.
- Show that you understand the airline industry and its unique needs.
- Have skill in monitoring and optimizing system performance.
- Show exceptional problem-solving abilities and meticulousness.
- Possess the capacity to collaborate in a hybrid work environment.
- Have excellent communication abilities to engage with cross-functional teams.
- Take the initiative to keep abreast of developments in technology and market trends.
- Have the capacity to precisely record system setups and procedures.
- Show your dedication to maintaining adherence to rules and industry standards.
- possess the capacity to offer end users assistance and training.
- Show that you can collect needs and provide workable solutions.
- Show initiative in finding and putting system enhancements into place.
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