Accenture Off campus drive 2025 started for freshers Apply now As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running.
| experience is required | Minimum 0-2 year |
| Educational Qualification | Bachelor Degree |
| Location | Pune , India |
| CTC | 5 LPA |
About Company
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.
Job Summary:
As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions.
We are looking for technically skilled candidates with excellent interpersonal skills for the technical support position. Technical support officers troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties.
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Your Role and Responsibilities
- Participate in Problem Solving discussions.
- Provide prompt and efficient technical support to clients.
- Troubleshoot and resolve client issues related to the system or application.
- Communicate effectively with clients to understand their needs and provide appropriate solutions.
- Collaborate with cross-functional teams to ensure timely resolution of client issues.
- Document and maintain accurate records of client interactions and issue resolutions.
- Stay updated with the latest product knowledge and industry trends. –
- Assist in the testing and implementation of system or application updates and enhancements.
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Must To Have Skills:
- Proficiency in Service Desk Management, Service Desk Voice Support. –
- Good To Have Skills: Experience with ITIL framework.
- Strong understanding of IT service management principles and best practices. –
- Excellent problem-solving and analytical skills.
- Ability to effectively communicate technical information to non-technical clients.
- Experience in providing technical support in a customer-facing role.
- Additional Information: – The candidate should have a minimum of 0-2 years of experience in
- Service Desk Management. – This position is based at our Pune office. – A Bachelor Degree is required.
Apply Link: Click Here
